Fresh Integration Instructions

To integrate your Fresh organization with your Workphone organization you need to follow the steps below:
  1. Login to Fresh and install the CTI app.
  2. Login with your account to
  3. From the top menu hover your name and from the dropdown select Fresh
  4. Read the instructions. When ready provide the API key and click on the button to start the integration.
  5. If the integration is successful you’ll see all the agents from your Fresh organization. You’ll need to map each Fresh agent to a Workphone user and then enable the integration for the pair.
  6. If you don’t already have Workphone users you’ll need to create some – to do so go to the Users section. Each user needs a unique name, unique primary extension and speed dial. For integrating with Fresh inbound termination (phone number) is needed as well.
  7. Download the Softphone app for each user and use VNE-WORK for activation. Once registered enter the username and password for each user on each of the devices used. For more info regarding the Softphone app, including links go to the Downloads section.
Before making and receiving calls make sure that all phones are properly registered – the status “Virtual Network Element Registered” should appear in each Softphone app when settings are selected. Any phone number in the Numbers section can be used to receive incoming calls.